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Customer Security Information Form

Like any other environment, fraud attempts over the internet are actively tried. At this point, we would like you to know that Papel Elektronik Para ve Ödeme Hizmetleri A.Ş. has taken the necessary measures to ensure your security by using all the opportunities provided by technology to minimize these risks. In parallel with the development of technology and the increase in threats, investing in security is our priority as Papel Elektronik Para ve Ödeme Hizmetleri A.Ş.

As a conscious individual using the internet, you can experience a safer shopping experience by paying attention to the following points:

  • Use https://www.papel.com.tr to perform your electronic money deposits. The green lock icon in the address bar of the internet browser means that our website is Papel Elektronik Para ve Ödeme Hizmetleri A.Ş. and you can use it safely.
  • Do not trust links on other websites or emails and do not use these links for access.
  • If you wish to access your account via our website, a single-use SMS password will be sent to your mobile phone. If you experience any problems with the transmission of your one-time password as an SMS message to your mobile phone, please call our call center immediately at 0850 241 2424 or fill out the contact form on our website.
  • You must keep your account number, user information, and password confidential. Papel Elektronik Para ve Ödeme Hizmetleri A.Ş. is not responsible for any damages and losses that may arise from the use of your password by third parties. Your rights and responsibilities as a user are included in the framework agreement you have signed with our company.
  • Do not share your account password with anyone, including company personnel, to avoid fraud attempts. In case of suspicion of fraud, you must inform our call center at 0850 241 2424 without wasting time.
  • We recommend that you do not carry your account information with you in written or printed form. If necessary, keeping the written/printed version of the relevant information out of the reach of anyone will prevent account theft.
  • Be aware of the presence of people watching the keyboard or screen while logging in.
  • Papel Elektronik Para ve Ödeme Hizmetleri A.Ş. never sends emails to its users asking for passwords, account information, or usernames. Please mark such emails as spam.
  • You can follow your transaction and balance information at https://www.papel.com.tr. Receipts of your transactions will be sent to your email address or contact address registered in our system upon your request.
  • In the event that your phone to which the SMS password is sent is lost, stolen, or taken away for any reason, calling our call center at 0850 241 2424 will help you prevent possible damages.
  • You can send your complaints regarding the problems you have experienced in service provision to the relevant persons by calling our call center at 0850 241 2424 or via the "Opinion / Suggestion" section on the website https://www.papel.com.tr.
  • You can access information, interruptions, announcements, and warnings regarding the services offered at https://www.papel.com.tr or you can request information by calling our call center at 0850 241 2424.

Do not rely on any information received through any channel other than our website https://www.papel.com.tr or our call center 0850 241 2424.

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